Terms of Service

Effective date: August 28, 2026

These Terms of Service (the "Terms") are a binding agreement between Fieldwork Studio LLC, a New Hampshire limited liability company ("CertBunker," "we," "us," or "our"), and the individual or company that creates an account or uses our service ("you" or "Customer"). By creating an account, starting a free trial, or using CertBunker, you agree to these Terms. If you do not agree, do not use the service.

1. The service

CertBunker is a web-based tool that helps general contractors record, organize, and track their subcontractors' insurance certificates, licenses, and related compliance documents, and that sends reminders before recorded expiration dates. We may update, improve, or change features of the service over time.

Availability and maintenance. The service is provided on an as-available basis. We may perform scheduled or emergency maintenance and may modify, suspend, or discontinue any part of the service at any time. We will try to give advance notice of planned downtime where practical, but are not obligated to, and the service may also be unavailable due to factors beyond our control. We do not guarantee any particular level of uptime, and we are not liable for any unavailability or for reminders delayed or missed as a result.

Your data stays portable. You can export your compliance board and download your uploaded documents at any time, and cancelling your subscription does not delete your data — your account becomes read-only. If we ever discontinue the service entirely, we will give you at least 30 days' advance notice and continued access to export all of your data during that period.

2. CertBunker is a recordkeeping and reminder tool — not insurance, legal, or compliance advice. CertBunker does not verify, evaluate, underwrite, or guarantee the validity, accuracy, adequacy, authenticity, or continued force of any certificate, policy, license, or coverage. Expiration dates and other information are entered by you or your subcontractors, and we do not confirm them. Reminders and notifications are provided on a best-effort basis and may be delayed, misdirected, or fail to send. You are solely responsible for your own compliance decisions and for independently verifying that your subcontractors carry the insurance and credentials you require. Do not rely on CertBunker as your only safeguard.

3. Accounts

You must provide accurate registration information and keep it current.
You are responsible for safeguarding your login credentials and for all activity under your account.
You must be authorized to enter into these Terms on behalf of the company you represent, and be at least 18 years old.

4. Subscriptions, fees, and cancellation

CertBunker is offered on a subscription basis. Current pricing is shown on our website. Founding-customer pricing, where offered, remains in effect for as long as the subscription remains continuously active.
Free trials convert to a paid subscription unless cancelled before the trial ends. A valid payment method is required to start a trial.
Subscriptions renew automatically each billing period until cancelled. You may cancel at any time from the billing portal; cancellation takes effect at the end of the current billing period.
Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods.
Payments are processed by our third-party payment processor (Stripe). We do not store your full card details.
We may change pricing with at least 30 days' notice; changes apply to the next billing period.

5. Your data and content

You retain all rights to the data and documents you and your subcontractors upload ("Customer Data"). You grant us a limited license to host, store, process, and transmit Customer Data solely to provide and support the service.

You represent and warrant that you have the right and all necessary authorization to collect, upload, and store the Customer Data — including your subcontractors' documents and personal information — and that doing so does not violate any law or third-party right.

6. Acceptable use

You agree not to:

upload content you are not authorized to share, or that is unlawful, infringing, or malicious;
attempt to breach, probe, or circumvent the security of the service, or access another customer's data;
resell, sublicense, or provide the service to third parties except your own subcontractors in the ordinary course of using it;
use the service to violate any law or regulation.

We may remove content or suspend accounts that violate these Terms.

7. Privacy and your data handling

In the course of providing the service we collect and store: account information (company name, email, password hash); subcontractor contact details you enter; and documents uploaded by you or your subcontractors. We use this information only to provide, secure, and support the service.

We do not sell your data or your subcontractors' data.
Uploaded documents are held in private, access-controlled cloud storage and are reachable only through your authenticated account.
We rely on reputable sub-processors to run the service, including Stripe (payments), Postmark (email), Cloudflare (storage and network), and Render (hosting). Their handling of data is governed by their own terms.
If you cancel, your account becomes read-only; you may export your data at any time. We will delete Customer Data on written request, subject to legal retention requirements.
The service is intended for business use and is not directed to children.

8. Intellectual property

The CertBunker software, design, and brand are owned by Fieldwork Studio LLC and are protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the service; they do not transfer any ownership of the software or brand to you.

9. Disclaimer of warranties. The service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that reminders will always be delivered on time or at all.

10. Limitation of liability. To the fullest extent permitted by law, CertBunker and Fieldwork Studio LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost data, or business interruption, arising out of or related to the service — including any losses arising from a lapsed, invalid, or uninsured subcontractor, a missed or undelivered reminder, or reliance on information in the service. Our total aggregate liability for any claim will not exceed the greater of (a) the total fees you paid us in the twelve (12) months before the claim, or (b) US $100.

11. Indemnification

You agree to indemnify and hold harmless Fieldwork Studio LLC and its members from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your Customer Data, your use of the service, your authorization (or lack of authorization) to upload any document or personal information, or your violation of these Terms or any law.

12. Termination

You may stop using the service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms or fail to pay. On termination, your right to use the service ends; the sections that by their nature should survive (including 2, 5–11, and 13) will survive.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules.

Binding arbitration. Any dispute arising out of or relating to these Terms or the service that cannot be resolved informally will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, by a single arbitrator, seated in New Hampshire. Judgment on the award may be entered in any court of competent jurisdiction. Either party may still bring an individual claim in small-claims court.

No class actions. Disputes will be resolved only on an individual basis; you and we waive any right to bring or participate in a class, collective, or representative action.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the service after changes take effect constitutes acceptance.

15. Miscellaneous

These Terms are the entire agreement between you and us regarding the service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

Questions about these Terms? Contact Fieldwork Studio LLC at [email protected], Exeter, New Hampshire.